Jewellery is made to order. Each piece is hand made in my London studio and typically dispatched within 5 -10 working days under normal circumstances. There can be times when I have a lot of orders at one time, for instance during a sale event or product launch. The duration time in this circumstance can be upto one month so please be patient.
If you need your item sooner, for whatever reason, please email me at info@sstutter.co.uk before you order and I will do my best to help. I get sometimes its a gift for an occasion, so let me know.
All orders are then are carefully packaged in tissue paper and card postage boxes to ensure they reach you safely. The boxes can also be kept and used if you decide to return the item. Jewellery is additionally presented in a Sstutter gift box.
UK (domestic) orders are charged at £5 and delivery is usually next working day after dispatch.
For orders delivered to Europe and the rest of the world there is a flat rate of £14. Delivery is usually within 5-10 working days after dispatch.
All orders over £125 are shipped free of charge anywhere in the world.
Click on the link to go to the Royal Mail Track and Trace page, where you can input the tracking number received in your shipping email, to see the progress of items.
Products delivered beyond the UK may be subject to customs fees for which the recipient will be liable. This now includes Europe since Brexit.
You can also contact me if you experience any problem during the ordering process.